Question 1

What is process serving?

Accepted Answer

Process serving is the formal delivery of court documents, such as a statement of claim, notice of application or summons, to the person or company named in them. Courts need proof that service happened properly before a case can move forward, and that proof is the affidavit of service.

Question 2

Which documents can you serve?

Accepted Answer

Civil, family, small claims and tribunal documents: statements of claim, notices of application, motion records, summonses to witness, family court applications and similar. If you are unsure whether a document needs personal service, ask the court office or your lawyer, or contact us before ordering.

Question 3

How quickly will you make the first attempt?

Accepted Answer

It depends on the turnaround you choose. Standard and next-day options count business days from when your order is paid. Same-day service is available when you order before noon, Monday to Saturday (excluding statutory holidays). The exact options and fees are on the Services & pricing page.

Question 4

Where do you serve?

Accepted Answer

Toronto and the Greater Toronto Area, plus Hamilton, Burlington, Barrie, Guelph, Kitchener-Waterloo and Oshawa. The coverage page lists every city we serve. If your address is outside our area, contact us and we will tell you whether we can help.

Question 5

How many attempts are included?

Accepted Answer

Up to 3 attempts per recipient at the address you give us, at different times of day. Every attempt is logged with the time, GPS location, photos and notes, and appears in your portal as it happens.

Question 6

What happens if you can't serve someone?

Accepted Answer

If the person has moved, the address is wrong or they cannot be found after the included attempts, we stop, mark the recipient as "unable to serve" and tell you right away. You keep the full attempt record, which is the kind of evidence a court looks for on a motion for substituted service. Refunds for recipients we could not serve are explained in our Terms of Service.

Question 7

What is an Affidavit of Service?

Accepted Answer

In the Ontario Superior Court of Justice, proof of service is usually an Affidavit of Service (Form 16B): a sworn statement by the person who served the documents, saying who was served, when, where and how. The process server swears it before a commissioner for taking affidavits, and you file it with the court.

Question 8

How do I get the affidavit?

Accepted Answer

Once it has been sworn, the affidavit is uploaded to your order. You can download it from your client portal, or from the private tracking link if you ordered as a guest. One affidavit is prepared for each person served.

Question 9

How is the price calculated?

Accepted Answer

Per person served: a service fee based on the zone of the address, plus the affidavit of service. A faster turnaround adds a fee once per address. Each further person at the same address (a company and its director, say) costs much less. HST is added and shown before you pay. There are no mileage charges or hidden extras.

Question 10

When do I pay?

Accepted Answer

When you place the order, by card through Stripe. We start work once payment is confirmed, and you get a receipt and invoice you can download from your portal.

Question 11

Do you offer accounts for law firms?

Accepted Answer

Yes. Create an account for your firm and invite colleagues so everyone can see the firm’s orders, documents and invoices in one place. For regular volume, contact us to talk about account terms.

Question 12

Do I need an account to order?

Accepted Answer

No. You can order as a guest and follow the job with a private tracking link. If you later create an account with the same email address, those orders appear in your portal once your email is verified.

Question 13

How do I send you the documents?

Accepted Answer

Upload them when you order. We accept PDF, JPG, PNG, WebP and HEIC files up to 25 MB each. Documents are stored encrypted and are only available to you and the staff working on your job.

Question 14

Will I be kept up to date?

Accepted Answer

Yes. You get an email when your order is confirmed, and you can check progress at any time in your portal or with your tracking link: assignment, each attempt, service and the affidavit.

Frequently asked questions

The service

Attempts and proof

Pricing and payment

Ordering and your account

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