Privacy Policy
Last updated: January 2026
1. Information We Collect
DirectFile collects information you provide directly to us, including:
- Contact information (name, email, phone number, address)
- Account credentials
- Service request details and documents
- Payment information
- Communications with our team
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process and complete service requests
- Send you technical notices and support messages
- Respond to your comments and questions
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your consent
- To comply with legal obligations
- To protect our rights and prevent fraud
- With service providers who assist in our operations
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@directfile.ca